Do you ship globally?
Yes! We do ship globally.
How long will my order arrive from the day it has been marked as shipped?
Germany: 1-3 working days
Europe: 3 – 7 working days
USA: 5-15 working day
Canada: 7-20 working days
Australia 7-20 working days
All other international destinations: 7-20 working days
My item has been dispatched, and I am having trouble tracking my item online, how can I do this?
You will find your tracking number in your shipping confirmation Email. By clicking on your tracking number you'll see shipping information. If it does not open, please, copy your tracking number and date of shipping to deutschepost.de/briefstatus (for English, click bottor right of the page).
All packages sent from Germany are handled by the local post provider once it arrives to the destination country the same tracking number is used.
Our customers in the US can use the tracking number to sign up at usps.com for shipping updates.
How can I make sure I choose the right size?
We have a detailed Size Guide to help you choose the right fit in our ballet flats and Oxford shoes.
Are your shoes 'ready to ship' or 'made to order'?
Do you take custom orders?
From March 2021 we do not take custom orders. All available styles and sizes are listed in our collections.
Do you have an international size comparison chart?
Yes, here is our own size chart. This has been tailored to our shoe measurement specifications, so please, do use this chart to find your Eu size.
Eu 35 / Us 5.5 / Uk 3
Eu 36 / Us 6 / Uk 3.5
Eu 37 / Us 7 / Uk 4.5
Eu 38 / Us 8 / Uk 5.5
Eu 39 / Us 8.5 / Uk 6
Eu 40 / Us 9 / Uk 6.5
Eu 41 / Us 9.5 / Uk 7
Eu 42 / Us 10 / Uk 7.5
Eu 43 / Us 10.5 / Uk 8
Eu 44 / Us 11 / Uk 9