thewhiteribbon

FAQ

Do you ship globally?

Yes! We do ship globally.

How long will my order arrive from the day it has been marked as shipped?

Germany: 1-3 working days
Europe: 2 – 5 working days
USA: 5-12 working day
Canada: 7-15 working days
Australia 7-15 working days
All other international destinations: 7-15 working days.

Do you offer express shipping?

Express shipping is available within Europe with DPD Germany. The price is 15 euros to any destination within the European Union and takes 48 hours to arrive. Please, write to us if you would like to have your item shipped with express.

How can I make sure I choose the right size?

We have a detailed Size Guide to help you choose the right fit in our ballet flats and Oxford shoes.

What is the difference between Ready to Ship and Made to Order items?

Ready to ship means, the shoes or bag is in our current stock. Upon placing an order, we will prepare them for post within 1-3 working days. We do normally ship the next working day, however in busier times (spring high season: March-July + Holiday season in November) we may take up to 3 working days to ship out your order.

Made to order means, we will make the pair for you within the next 3-4 weeks. In this case, please, calculate with making time (3-4 weeks) + shipping time (2-15 working days, depending on destination).

Can you make Made to Order shoes faster?

Please, note we cannot rush any orders. We treat each order equally and do not prioritize. If you are in a rush, please, consider ordering from our ready to ship ballet flats.

My item has been dispatched, and I am having trouble tracking my item online, how can I do this?

You will find your tracking number in your shipping confirmation Email. Please, copy your tracking number and date of shipping to deutschepost.de/briefstatus (for English, click bottor right of the page).

All packages sent from Germany are handled by the local post provider once it arrives to the destination country, and the same tracking number is used. So if you call USPS, Canada Post, Royal Mail, Post Francaise, or your local post provider, they will be able to tell you where your package is. Often, you can arrange re-delivery.

Do you have an international size comparison chart?

Yes, here is our own size chart. This has been tailored to our shoe measurement specifications, so please, do use this chart to find your Eu size.

Eu 35 / Us 5.5 / Uk 3
Eu 36 / Us 6 / Uk 3.5
Eu 37 / Us 7 / Uk 4.5
Eu 38 / Us 8 / Uk 5.5
Eu 39 / Us 8.5 / Uk 6
Eu 40 / Us 9 / Uk 6.5
Eu 41 / Us 9.5 / Uk 7
Eu 42 / Us 10 / Uk 7.5
Eu 43 / Us 10.5 / Uk 8
Eu 44 / Us 11 / Uk 9